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Endpoint Security. Check Point endpoint security includes data security, network security, advanced threat prevention, forensics, endpoint detection and response (EDR), and remote access VPN solutions. To offer simple and flexible security administration, Check Point’s entire endpoint security suite can be managed centrally using a single. Endpoint Security VPN for Mac. Endpoint Security VPN combines Remote Access VPN with Endpoint Security in a client that is installed on endpoint computers. It is recommended for managed endpoints that require a simple and transparent remote access experience together with Desktop Firewall rules.

This article lists all of the E80.62 specific known limitations.

Click here to see the list of Known Limitations.

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This article lists all of the known limitations of Check Point Capsule, Endpoint Security & Remote Access VPN E80.62 / R77.30.01.

This is a live document that may be updated without special notice. We recommend registering to our weekly updates in order to stay up to date. To register go to UserCenter > ASSETS / INFO > My Subscriptions.

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Important notes:

Mac
  • These limitations apply to all E80.62 Remote Access VPN clients. This includes:
    • Remote Access Clients: Endpoint Security VPN, Check Point Mobile for Windows, and SecuRemote
    • Endpoint Security Clients that include the Remote Access VPN blade, managed by SmartEndpoint on an R77 Security Management Server. For these clients also see R77 Known Limitations.

  • This release includes all limitations of Endpoint Security Suite and Remote Access Clients E80.61.
  • For additional limitations for all Mac Client versions, see sk110975.

  • To get a fix for an issue listed below contact Check Point Support with the issue ID.
  • To see if an issue has been fixed, search for the issue ID in Support Center.
  • For more information on E80.62 / R77.30.01, see:
    You can also visit our Endpoint Security forum, Full Disk Encryption forum, Media Encryption & Check Point GO forum or any other Check Point discussion forum to ask questions and get answers from technical peers and Support experts.

Table of Contents

    • Management
  • Endpoint Security E80.62 Clients for Windows
    • Anti-Malware
    • Full Disk Encryption
  • Endpoint Security E80.62 Clients for Mac OS X
    • Full Disk Encryption

R77.30.01 Management Server

IDSymptoms
Management
01883033

Policy Servers deliver client messages to the Endpoint Security Management Server using TLSv1 by default.

To force Policy Servers to relay the messages using TLSv1.2, follow this procedure on each Policy Server:

  1. Log in to Expert mode
  2. Run: cpstop
  3. Modify $UEPMDIR/apache22/conf/ssl.conf
  4. Replace line 'SSLProxyProtocol TLSv1' with 'SSLProxyProtocol TLSv1.2'
  5. Save file.
  6. Run: cpstart
UDM
01822803

The UDM portal and Self Service portal cannot work concurrently from the same browser.

01928924For Suspicious Activity Monitoring: If the Security Management Server manages more than one Mobile Access gateway that sends Mobile Access logs, make sure their time settings are synchronized.

Endpoint Security E80.62 Clients for Windows

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IDSymptoms
Capsule Docs
01714613In Capsule Docs and DLP integration: Protection of mail attachments is not supported for TXT and CSV files.
01861476When you write a non-protected Microsoft Office file to a removable device, and Office 2010 64-bit, 2013, or higher is installed on the computer, you might need to remove the device and re-insert it before you can access the file directly from the removable device.
01597070

When Capsule Docs is enabled on the Endpoint Security Client and multiple users log in and out of a computer, Microsoft Office applications can have unpredictable behavior.

Workaround: Use the Capsule Docs Standalone Plugin that supports multiple users.

01746522The Micorosft PowerPoint 'Reuse Slides' feature is not supported.
Anti-Malware
01884738Anti-Malware only supports signatures updates from 'External Check Point Signature Server' and 'Other external source.'
Media Encryption & Port Protection
00674845

When running Media Encryption on a 32-bit Windows 8 or Window 10 computer with Secure Boot enabled, the computer fails to start the operating system or starts in Recovery Mode.

Workaround: Disable Secure Boot.

Full Disk Encryption
01872249Full Disk Encryption with Secure Boot is not supported on HP Spectre x360 and Dell Latitude 6430u. Full Disk Encryption without Secure Boot enabled is supported on these machines.
00674844

Microsoft KB3105213 or a later Cumulative Update KB that contains these fixes must be installed on Windows 10 before installing the Full Disk Encryption blade.

00674852Dynamic Token users are not supported in the Full Disk Encryption Recovery media when running an R77.20.01 server.
00674849The on-screen virtual keyboard does not work on the Lenovo ThinkPad 10 32 bit tablet when Secure Boot is enabled. To authenticate in pre-boot, a user must either turn off Secure Boot or connect an external USB keyboard.
00674885Full Disk Encryption Recovery does not work on Lenovo X250 in UEFI mode. Contact Check Point Support for assistance.
01875738To install Full Disk Encryption on Dell XPS 13, the BIOS version must be A07 or higher.
01878629After uninstall of Full Disk Encryption, it is not possible to login to Windows. The error 'The RPC server is unavailable' is shown. Refer to sk108965 for resolution.
4K native (4Kn) (Advanced Format drives) drives are not supported with Full Disk Encryption products.

512e drives are supported.

Endpoint Security VPN
01872633In SmartView Tracker, Authentication logs from clients who authenticate from Windows 10 computers, show Windows 8 instead of Windows 10 in the OS version field.
01847000The OS monitor check in SCV on Windows10 returns an incorrect version. Windows 10 OS is recognized as Windows 8.
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Endpoint Security E80.62 Clients for Mac OS X

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IDSymptoms
Capsule Docs
01937940You cannot run Microsoft Auto-Update from Microsoft Office Applications controlled by Capsule Docs.
01939793In the 'Capsule Docs Policy' > 'Unprotect' column, the 'Ask' option is not supported.
If you select 'Ask', the behavior for that classification is that users do not have permission to unprotect documents, the same as the 'No' option.
Full Disk Encryption
01483218Check Point recommends to use a mobile network account when installing Endpoint Security on Mac OS X 10.11 (El Capitan).
OS X minor version upgrades on OS X 10.11 (El Capitan) must be initiated from an account with a home folder (mobile network account or a local account).

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Check Point Endpoint Security support for macOS 10.13 (High Sierra) Technical Level
Solution IDsk120836
Technical Level
ProductEndpoint Security Client, Endpoint Security VPN, Harmony Disk and Media Encryption
VersionE80.71
OSMac
Date Created 10-Oct-2017
Last Modified 10-Jun-2018

Background

macOS 10.13 has new security features which prevent third-party vendors from implementing a Full Disk Encryption Solution. In essence, the macOS security domain has become more proprietary to Apple.

  • APFS (Apple File System) is a new container-based file system. macOS is booted from an APFS volume which reside inside a synthesized disk. The synthesized disk is an Apple proprietary container stored on a GPT volume of type APPLE_APFS. Apple does not expose which physical disk sectors are used by a specific APFS volume, and Apple does not provide third-party vendors with an APFS encryption filter API. As a result, a third-party Full Disk Encryption can not encrypt individual APFS volumes but only the entire APFS container (including macOS recovery partition).
  • SIP (System Integrity Protection) was introduced already in OS X 10.11 and further enhanced in macOS 10.13. One SIP feature is to prevent any third party application from changing the boot volume. This is typically needed by a Full Disk Encryption solution when enabling boot from the pre-boot volume. SIP can be disabled or relaxed but that requires a user to boot into macOS recovery. From a security perspective, an enterprise is not recommended to disable or to relax SIP.

In addition, although not a showstopper for developing a Full Disk Encryption Solution, another macOS security feature should be mentioned:

  • User Approved Kernel Extension loading feature will by default block any third-party kernel extension from running. The user experience is degraded with a warning dialog which can only be resolved by a user locally. This may be a good feature for consumers but difficult to manage for enterprise customers.

Check Point Solution

Due to significant changes in macOS 10.13 (High Sierra), which were introduced by the new Apple File System (APFS) and by the System Integrity Protection (SIP), Check Point has had to discontinue the 'Full Disk Encryption for Mac' product.

To replace the current Full Disk Encryption for Mac, Check Point will offer a Native Encryption Management (NEM) for macOS that will support migration from the old product to the new, with the disk encrypted and protected at all times. The new product will use Apple FileVault on the Mac and will be managed by Endpoint server, just like the previous product.

The release will deliver:

  • Endpoint Security managed client and Endpoint Security VPN.
  • Endpoint Management Server hotfix on top of R77.30.03 / R77.20 EP6.2 for managing the new Native Encryption Management product.

Delivery schedule:

  • Limited Availability - December 18, 2017 - sk121595.
This solution has been verified for the specific scenario, described by the combination of Product, Version and Symptoms. It may not work in other scenarios.
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